Falls Response Service
Our Falls Response Service is a 24/7 monthly membership service for people who may need assistance following a fall at home. For £29.99 per month, members have access to our Falls Response Team 24 hours a day, 365 days a year, with no additional call-out fees.
Working alongside your existing telecare or pendant provider, Rapid Response Ambulance is set up as an emergency response contact. If your alarm is activated and you require attendance following a fall, your telecare provider can contact us directly to dispatch our Falls Response Team.
Falls Response when you need it
Our Falls Response Service provides a dedicated response for members who have fallen at home and are unable to get themselves back up.
Rather than automatically relying on family, carers or an emergency ambulance simply because assistance from the floor is required, your existing telecare provider can contact Rapid Response Ambulance to arrange attendance.
Our responder will attend within a maximum of 90 minutes, assess you following the fall and, where it is safe and appropriate, use specialist Mangar lifting equipment to assist you from the floor.
Following the lift, we will reassess you and determine whether any further care or escalation is required.
Our service commitments
Our Falls Response Service is designed to provide reassurance when it matters most. With support available 24 hours a day, a maximum 90-minute response time and simple monthly membership with no call-out fees, you can have confidence that help is available should you or a loved one fall and be unable to get back up.
90 Minute
Maximum Response Time
£0
Call-Out Fee
£29.99
Per Month
24/7
Call-Outs
365
Days a year
How does the Falls Response Service work?
When you need assistance following a fall, our Falls Response Service provides a clear and coordinated response from the moment help is requested through to your assessment and aftercare. Here’s what you can expect when the service is activated.
01
You activate your existing pendant
If you fall at home and are unable to get yourself back up, activate your existing telecare pendant or alarm as you normally would.
Your telecare provider will speak with you and determine what assistance is required.
02
Your telecare provider contacts us
When an activation requires attendance for a fall, your telecare provider contacts our Falls Response Team directly.
We can work with any telecare provider that can register Rapid Response Ambulance as your nominated emergency response contact.
03
Our Falls Response Team is dispatched
Once we receive and accept the request for attendance, we dispatch a Falls Response responder to your address.
Our service has a maximum response time of 90 minutes.
04
We assess before we lift
When we arrive, we don't simply lift you from the floor.
Our responder will assess what has happened and look for signs that could indicate an injury, illness or another reason why assisting you from the floor may not be appropriate.
05
We help you safely from the floor
Where our assessment indicates that it is safe and appropriate, our responder will use specialist equipment, including Mangar lifting equipment, to assist you from the floor in a controlled and dignified manner.
If your condition, presentation or suspected injuries indicate that an emergency ambulance is required, our team will arrange the appropriate escalation and remain with you until the emergency ambulance arrives, providing ongoing support and monitoring as appropriate.
06
We reassess you and escalate when necessary
Our involvement doesn't end as soon as you're off the floor. Following the lift, we will reassess you and determine whether you can safely remain at home or whether further support is required.
Depending on the circumstances, this may include: 999, NHS 111, Falls prevention services
Keep your existing telecare provider. Add Rapid Response Ambulance.
Working with your existing pendant service
You don't need to replace your current pendant or Careline service to become a Falls Response member.
Our membership has been designed to work alongside your existing telecare provider.
As part of setting up your membership, Rapid Response Ambulance can be added as an emergency response contact with your provider.
When you activate your pendant and the telecare operator identifies that attendance is required following a fall, they can contact our Falls Response Team directly.
We work with any telecare provider
Our service isn't restricted to one particular pendant, alarm or telecare company.
Provided your telecare provider can register Rapid Response Ambulance as an emergency response contact, our Falls Response membership can work alongside your existing service.
Joining takes just a few steps
Complete your registration
01
Complete our Falls Response Service registration document with the information we need about the service user, their home, existing telecare arrangements and relevant contacts.
We review your registration
02
Once the completed registration has been received, our team will review the information and complete the required assessment.
Please allow up to 12 hours for this process.
Receive your membership ID
03
Once your registration has been reviewed and approved, we will provide your unique Falls Response Membership ID.
Activate your subscription
04
You will receive a secure payment link to activate your £29.99 monthly subscription.
Set us up with your telecare provider
05
Rapid Response Ambulance will need to be recorded as an emergency response contact with your existing telecare provider.
Once the required arrangements have been confirmed, your Falls Response membership can be activated.
FAQs
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How much does Falls Response membership cost?
Falls Response membership costs £29.99 per month. This provides access to our Falls Response Service 24 hours a day, 365 days a year.
Are there any call-out fees?
No. There are no additional call-out fees for Falls Response attendances covered by your membership.
Is there a joining fee?
No. There is no separate joining or setup fee. Your membership costs £29.99 per month.
Is there a minimum contract?
No. Falls Response operates as a rolling monthly membership.
How much notice do I need to give to cancel?
There is no notice period and you can cancel your membership at any time.
When you cancel, your membership will remain active until the end of your current paid billing period. Your Falls Response cover will then end and no further monthly payment will be taken.
For example, if your billing period runs from the 13th of one month to the 12th of the following month and you cancel on 8 November, your Falls Response cover will remain active until 11:59pm on 12 November and will not renew on 13 November.
When does the 90-minute response time start?
The response time begins when Rapid Response Ambulance receives and accepts a valid request for Falls Response attendance.
What happens when I have a fall?
If you fall and cannot get yourself back up, activate your existing telecare pendant or alarm.
Your telecare provider will assess the activation and, where Falls Response attendance is required, contact Rapid Response Ambulance.
Our Falls Response Team will then be dispatched to your address.
What happens when the responder arrives?
The responder will establish what has happened and carry out an assessment before deciding whether it is safe and appropriate to assist you from the floor.
If it is appropriate to proceed, specialist lifting equipment can be used to assist you.
You will then be reassessed following the lift.
Do I need a telecare pendant to join?
Currently, Falls Response membership is designed to work alongside an existing telecare, Careline or pendant service.
Your provider must be able to add Rapid Response Ambulance as an emergency response contact.
Where is Falls Response currently available?
Our Falls Response Service currently covers Northamptonshire.
IMPORTANT DISCLAIMER
The Rapid Response Ambulance Falls Response Service provides an additional layer of support alongside your existing telecare, health and care arrangements. It is not intended to replace the emergency services, NHS care, your GP, existing care provision or other services involved in your ongoing support.
Falls Response is designed to provide attendance when a member has fallen and requires assessment and assistance from the floor.
If someone is seriously ill or injured, is unconscious, has severe difficulty breathing, has severe bleeding, shows signs of a stroke or heart attack, or there is an immediate threat to life, call 999 immediately.
